Gateway Products Pty Ltd
CloudExtend Outlook for NetSuite
Known for their innovation and technical expertise in the food industry and being dedicated NetSuite users for approximately ten years, Gateway Products began asking themselves if there was an easier way to attach emails and attachments to their customer records in a faster and more intuitive way. They wanted all customer-facing teams to have access to the entire customer journey to make for better customer experiences.
Gateway Products is always looking for ways to streamline internal processes. They’ve managed to reshape processes and stay ahead of food trends for over 70 years. They wanted to make sure that they understood their customer’s correspondence journey for key customer-facing departments like sales, quality, accounting and finance, support, and account management. Sometimes their transactional data including attachments and emails are relevant to how each department personalizes its customer journey. They also needed to find an app that worked seamlessly with NetSuite.
CloudExtend Outlook is used by all customer-facing departments at Gateway Products and everyone has direct access to all correspondence and file associated with the customer record. It’s so easy that it didn’t even require training. This improves our ability to communicate with our customers.
After some research on SuiteApp, Gateway Products decided to try CloudExtend Outlook for NetSuite. They were originally compelled by the reviews, the one-click functionality, and that CloudExtend Apps worked so seamlessly with NetSuite. Product implementation required no downtime or training. Gateway was able to immediately start attaching communications and attachments. All customer-facing departments had access to important customer records for better customer experiences.