Success Story
DiSorb Systems
DiSorb Systems saves 5-10 hours per week with the help of ExtendSync for Outlook.
Industry:
Manufacturing
Headquarters:
Philadelphia, PA
Products Used:
ExtendSync for Outlook
ExtendSync for Outlook allows us to sync everything automatically, rather than manually upload cases.
Zeb Congdon
COO, DiSorb Systems
COO, DiSorb Systems
Background
This case study of DiSorb Systems is based on a survey of CloudExtend customers.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Outlook:
- Fully manual approach to attaching emails to NetSuite
- Lacked centralized communication tracking
- Needed to build a single source of truth
- Wanted to save file attachments while minimizing costs
- Needed to improve efficiency and productivity
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attach emails by thread with Email Autopilot
- Automatically attach emails by email address with Email Autopilot
- Sync calendar events with Calendar Autopilot
- Save on file storage by linking OneDrive / SharePoint files directly to NetSuite
Results
The surveyed company achieved the following results with CloudExtend:
- Saved 5 – 10 hours per week with the help of automation
- Improved efficiency and productivity by more than 40%
- Direct link to NetSuite
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