Success Story
Manufacturing Small Business
This small manufacturing business can now sync events with Calendar Autopilot.
Industry:
Manufacturing
Headquarters:
North America
Products Used:
ExtendSync for Outlook
With ExtendSync Outlook for NetSuite integration, I now have significantly improved visibility into important communications, files, and events, and a faster process for updated contact information.
Manufacturing Small Business
Background
This case study of a manufacturing Small Business is based on a survey of CloudExtend customers. The profiled company asked to have their name blinded to protect confidentiality.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Outlook:
- Fully manual approach to attaching emails to NetSuite
- Lacked centralized communication tracking
- Needed to build a single source of truth
The organization also evaluated SuperSync / Netgain before ultimately selecting ExtendSync for Outlook.
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attach emails by thread with Email Autopilot
- Automatically attach emails by email address with Email Autopilot
- Sync calendar events with Calendar Autopilot
Results
The surveyed company achieved the following results with CloudExtend:
- Saved 5 – 10 hours per week with the help of automation
- Improved efficiency and productivity by more than 40%
The organization uses ExtendSync to build searches and keep track of the frequency with which they reach out to contacts.
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