NetSuite users have long struggled with the limitations of sending emails directly from the platform. Emails don’t appear in the user’s Outlook’s Sent Items folder, deliverability can be unreliable, and replies don’t always make their way back to NetSuite.
That’s why CloudExtend is proud to introduce Send from Outlook, a game-changing feature that revolutionizes how NetSuite users send and track emails.
Why “Send from Outlook” is A Game-Changer for NetSuite Users
With Send from Outlook, users compose emails in NetSuite, but the message is sent through the user’s personal Outlook account. This ensures it lands in the user’s Sent Items folder while benefiting from Microsoft’s enterprise-grade email infrastructure.
- Improved Deliverability: Since emails originate from Outlook with the user’s real email address, they’re less likely to be flagged as spam and more likely to reach their intended recipients. This is critical for NetSuite email deliverability.
- Seamless Email Tracking: Replies are automatically captured in NetSuite using CloudExtend’s Autopilot feature, ensuring every message in the thread is stored in both NetSuite and Outlook.
- Leverage Outlook’s Advanced Features: The back-and-forth replies are handled in Outlook, allowing users to take advantage of native functionality, including Copilot, advanced formatting, and enterprise-grade security.
- Flexible Attachment Management: Users can decide whether to store attachments in NetSuite or exclude them from subsequent emails, keeping NetSuite records clean and relevant while saving your organization money on storage.
This feature sets a new industry standard for NetSuite email solutions, enhancing productivity and maximizing NetSuite’s value.
More Perks of Email and NetSuite Integration
If you’re not already using email and CRM integration, there are even more benefits to realize.
The average employee exchanges 126 emails per day. How many of those contain important customer information that needs to be included in NetSuite? Wouldn’t it be helpful if that information could automatically end up in NetSuite?
That’s what prompted us to build ExtendSync, an email to NetSuite CRM integration app that works with Outlook to allow users to:
- Create, edit, and delete NetSuite contact records right from their inboxes.
- Automatically attach emails to records by thread or email address.
- Work seamlessly without having to click out of their inbox.
And now you can send Outlook emails from your NetSuite CRM, too.
The Future of NetSuite Emailing Starts Now
Send from Outlook is available now to ExtendSync for Outlook customers as part of our April 2025 release.
If you’re tired of losing track of emails, dealing with deliverability issues, or missing out on Outlook’s powerful tools, it’s time to make the switch to a modern NetSuite email solution.