Success Story
Wholesale SMB
This wholesale SMB has improved efficiency and productivity by up to 20% by using ExtendSync for Outlook.
Industry:
Automotive
Headquarters:
North America
Products Used:
ExtendSync for Outlook
ExtendSync ensures that important communications are saved on the NetSuite customer record rather than the individual employee’s inbox. It also gives us the capability to track sales activities much more easily as everything is stored in one place.
Wholesale SMB
Background
This case study of a wholesale SMB is based on a survey of CloudExtend customers. The profiled company asked to have their name blinded to protect confidentiality.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Outlook:
- Lacked centralized communication tracking
- Needed to build a single source of truth
- Needed to improve efficiency and productivity
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attach emails by thread with Email Autopilot
- Automatically attach emails by email address with Email Autopilot
Results
The surveyed company achieved the following results with CloudExtend:
- Saved 5-10 hours per week with the help of automation
- Improved efficiency and productivity by up to 20%
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