Centralizing communication tracking with ExtendSync for Google Workspace to save 5 hours a week.
Industry:
Energy
Headquarters:
North America
Products Used:
ExtendSync for Google Workspace
ExtendSync gives us improved visibility into important communications, files, and events, and a faster process for updating contact information.
Background
This case study of Energy Solutions SMB is based on a survey of CloudExtend customers.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Google Workspace:
- Fully manual approach to attaching emails to NetSuite
- Needed centralized communication tracking
The organization did not evaluate any other solutions before ultimately selecting ExtendSync for Google Workspace.
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attach emails by thread with Email Autopilot
Results
The surveyed company achieved the following results with CloudExtend:
- Saved up to 5 hours per week with the help of automation
- Improved efficiency and productivity by up to 10%
The organization uses ExtendSync to significantly improve the accuracy of their NetSuite CRM.
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