Ditching manual email tracking to improve efficiency by 20% with ExtendSync for Google Workspace.
Industry:
Retail
Headquarters:
North America
Products Used:
ExtendSync for Google Workspace
ExtendSync is accurate—and awesome
Vice President, Premier Flooring Retailer
Background
This case study of a Premier Flooring Retailer is based on a survey of CloudExtend customers.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Google Workspace:
- Fully manual approach to attaching emails to NetSuite
- Centralized communication tracking
- Building a single source of truth
- Saving file attachments while minimizing costs
- Improving efficiency and productivity
- Connecting calendar events bi-directionally with NetSuite
The organization did not evaluate any other solutions before ultimately selecting ExtendSync for Google Workspace.
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attaching emails by thread with Email Autopilot
- Saving email attachments
- Saving on file storage by linking Google Drive files directly to NetSuite records
Results
The surveyed company achieved the following results with CloudExtend:
- Saved up to 5 hours per week with the help of automation
- Improved efficiency and productivity by up to 20%
The organization uses ExtendSync to significantly improve the accuracy of their NetSuite CRM.
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