How a publishing company eliminated manual workflows and improved team accuracy by 20% with ExtendSync.
Industry:
Publishing
Headquarters:
North America
Products Used:
ExtendSync for Google Workspace
Our customer service team has significant improvements in accuracy and efficiency with ExtendSync. There’s no better way to connect Google Workspace with NetSuite.
Kurt Sholly, Director of Technology, Cottage Door Press, LLC
Background
This case study of Cottage Door Press, LLC is based on a survey of CloudExtend customers.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Google Workspace:
- Fully manual approach
- Building a single source of truth
- Saving file attachments while minimizing costs
- Improving efficiency and productivity
- Connecting calendar events bi-directionally with NetSuite
The organization did not evaluate any other solutions before ultimately selecting ExtendSync for Google Workspace.
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Saving email attachments
- Syncing calendar events with Calendar Autopilot
- Saving on file storage by linking Google Drive files directly to NetSuite records
Results
The surveyed company achieved the following results with CloudExtend:
- Saved up to 10 hours per week with the help of automation
- Improved efficiency and productivity by up to 20%
The organization uses ExtendSync to significantly improve the accuracy of their NetSuite CRM.
Ready to get started?
Request a demo or start a trial.
No credit card required.