Digital Transformation Fuels Customer Feedback Loop for CloudExtend
As the post-COVID world emerges, organizations are adjusting to new ways that consumers research and buy tech solutions
SAN MATEO, CA – November 16, 2021 – CloudExtend, a Celigo brand dedicated to smart integration productivity tools for NetSuite and Salesforce, today announced that a continuous customer feedback loop has helped the organization continue growing and improving in the changing post-COVID market.
With ninety-three percent of consumers using online reviews to influence purchase decisions, CloudExtend has continually leveraged case study writeups and videos alongside SuiteApp, G2Crowd, and Productboard reviews/surveys to track customer journeys, prioritize product updates, and build better relationships.
“At CloudExtend, we know that customer reviews can make or break a sales deal,” said Chris Corcoran, General Manager at CloudExtend. “Reviews are advantageous to both consumers and businesses alike, and build the framework of a digitally transformed company. Now our prospects can learn what kind of organization they could be doing business with, and CloudExtend can use feedback to improve our products and customer support strategies.”
Digital transformation was pushed further to the forefront with the COVID-19 pandemic, forcing many organizations to adopt and implement digital technology faster than ever before. With a reduced implementation timeline prompted by immediate need, organizations now increasingly turn to consumer reviews before making a purchasing decision. Consumer reviews are proving advantageous in building the framework of a digitally transformed company.
About CloudExtend and Celigo
CloudExtend is a Celigo brand that builds applications for NetSuite and Salesforce end users that allow them to work exponentially faster, with a laser focus on Microsoft Excel and email integrations. Combined with a strong background in ERP and CRM, CloudExtend offers products that install in seconds and deliver immediate benefits.
Built for IT professionals and business users, Celigo is a next-generation integration platform (iPaas) that easily connects and automates processes across thousands of applications. It allows users to quickly build, manage, and hand off complex integrations at scale, requiring fewer IT resources and lowering the total cost of ownership.