Centralizing communication tracking across the entire organization with ExtendSync for Google Workspace.
Industry:
Information Services
Headquarters:
North America
Products Used:
ExtendSync for Google Workspace
We use ExtendSync across our entire organization because it is functional and easy to use.
Chief Operating Officer
Background
This case study of Professional Services SMB is based on a survey of CloudExtend customers.
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The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Google Workspace:
- Fully manual approach to attaching emails to NetSuite
- Centralized communication tracking
- Building a single source of truth
- Improving efficiency and productivity
The organization did not evaluate any other solutions before ultimately selecting ExtendSync for Google Workspace.
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attaching emails by thread with Email Autopilot
Results
The surveyed company achieved the following results with CloudExtend:
- Saved up to 5 hours per week with the help of automation
- Improved efficiency and productivity by up to 10%
The organization uses ExtendSync to significantly improve the accuracy of their NetSuite CRM.
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