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Press Release

CloudExtend Releases Automated Email Syncing Between Popular Email Providers and CRM


Automatically syncing email threads from inboxes saves time and increases CRM adoption.


SAN MATEO, CA – March 6, 2023 – CloudExtend, a Celigo brand dedicated to smart integration productivity tools for NetSuite and Salesforce, today announced the release of its newest feature for syncing email from Microsoft Outlook or Gmail to NetSuite CRM: Autopilot. 

Contained within the CloudExtend Email solution, Autopilot allows users to specify an email address or email thread that will automatically be added to a NetSuite record any time a message is sent or received. Neither Outlook nor Gmail has to be open on a computer in order for this function to run: After setup, syncing does not require any human intervention. 

“CloudExtend has a rich history of enabling users to get more work done in less time,” said Chris Corcoran, General Manager of CloudExtend. “With Autopilot, we saw an opportunity to help tens of thousands of NetSuite customers with our integration. Now it doesn’t matter when a message or reply is received or what device you use to respond—all emails automatically sync back to the CRM so that teams have access to all the information they need in the right place at the right time.” 

Autopilot includes two syncing options, thread-based and email-based. With thread-based Autopilot, users attach a single email to one or more NetSuite records, and all subsequent messages in that thread will automatically attach to the specified record. Using email-based Autopilot, messages to or from a particular email address are automatically attached to the specified NetSuite record(s), regardless of conversation thread. Color-coordinated flags right within the inbox let users know which messages are connected via Autopilot.

Current CloudExtend users can access Autopilot by upgrading to an Enterprise account. To learn more about CloudExtend for Outlook or Gmail, visit


About CloudExtend and Celigo

CloudExtend is a Celigo brand that builds applications for NetSuite and Salesforce end users that allow them to work exponentially faster, with a laser focus on Microsoft Excel and email integrations. Combined with a strong background in ERP and CRM, CloudExtend offers products that install in seconds and deliver immediate benefits.

Built for IT professionals and business users, Celigo is a next-generation integration platform (iPaas) that easily connects and automates processes across thousands of applications. It allows users to quickly build, manage, and hand off complex integrations at scale, requiring fewer IT resources and lowering the total cost of ownership.