So often, implementing new technology focuses on efficiency and functionality, yet coming at the implementation process from a purely generic change management approach can actually create barriers, such as fear of change.
While traditional change management looks at the technology and the ROI to the bottom line, convincing teams to go along with it because it’s good for the business, a human-first approach starts instead with a deep understanding of user needs, behaviors, and pain points. In short, what is the holistic human experience as it relates to the technology? What is the broader context of how the technology—in this case, the ERP—impacts the individual, rather than focusing on just the efficiency gains?
Download this free ebook to dig deeper into:
- Understanding human-first design
- How to prioritize value in ERP implementation
- Creating a more organic process for adopting new technology
- Maximizing user adoption (and ROI) with empathy-driven design