Scandinavian Home Products AS can now automatically attach emails by thread with Email Autopilot.
Industry:
Manufacturing
Headquarters:
Norway
Products Used:
ExtendSync for Outlook
ExtendSync for Outlook is a necessary tool to get the best out of NetSuite. I like the solution and they have very good customer service.
Jon Magne Soløy
CEO, Scandinavian Home Products AS
CEO, Scandinavian Home Products AS
Background
This case study of Scandinavian Home Products AS is based on a survey of CloudExtend customers.
The Challenge
The business challenges that led the profiled company to evaluate and ultimately select ExtendSync for Outlook:
- Fully manual approach to attaching emails to NetSuite
- Lacked centralized communication tracking
- Needed to build a single source of truth
- Wanted to save file attachments while minimizing costs
Use Cases
The key features and functionalities of CloudExtend that the surveyed company uses include:
- Automatically attach emails by thread with Email Autopilot
- Automatically attach emails by email address with Email Autopilot
- Save email attachments
- Sync calendar events with Calendar Autopilot
Results
The surveyed company achieved the following results with CloudExtend:
- Saved 5 – 10 hours per week with the help of automation
- Improved efficiency and productivity by more than 40%
- Improved collaboration between colleagues and provided a more accurate 360-degree overview
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