NetSuite users have long struggled with the limitations of sending emails directly from the platform. Emails don’t appear in the user’s Outlook’s Sent Items folder, deliverability can be unreliable, and replies don’t always make their way back to NetSuite. 

That’s why CloudExtend is proud to introduce Send from Outlook, a game-changing feature that revolutionizes how NetSuite users send and track emails.

Why “Send from Outlook” is A Game-Changer

With Send from Outlook, users can compose emails in NetSuite as they normally would, but instead of sending from NetSuite’s servers with a funky email address, the email is sent through the user’s Outlook—ensuring it lands in the user’s Sent Items folder while benefiting from Microsoft’s best of breed email infrastructure. This means:

• Improved Deliverability: Since emails originate from Outlook with the user’s real email address, they’re less likely to be flagged as spam and more likely to reach their intended recipients.
• Seamless Email Tracking: Replies are automatically captured in NetSuite using CloudExtend’s Autopilot feature, ensuring every message in the thread is stored in both NetSuite and Outlook.
• Leverage Outlook’s Advanced Features: Since the back/forth replies will now be handled in Outlook, users can take advantage of Outlook’s native functionality, including Copilot, advanced formatting, scheduling, and enterprise-grade security.
• Flexible Attachment Management: Users can decide whether to store attachments in NetSuite or exclude them from subsequent emails, keeping NetSuite records clean and relevant while saving your organization money on unnecessary storage.

Setting New Standards

Most NetSuite email solutions force users to rely on NetSuite’s native email system, which lacks Outlook’s flexibility, security, and efficiency. CloudExtend’s Send from Outlook sets a new industry standard, giving users a best-in-class email experience that keeps communications organized, enhances productivity, and maximizes NetSuite’s value.

More Perks of Email and NetSuite Integration

If you’re not already using email and CRM integration, there are even more benefits to realize. 

Consider first that 124.5 billion work emails are sent and received every day. The average employee will exchange 126 emails per day. 

How many of those emails contain important customer information that needs to be included in NetSuite? How much of that information ever actually gets into the CRM? Wouldn’t it be helpful if that information could automatically end up in NetSuite? 

That’s what prompted us to build ExtendSync, an email to NetSuite CRM integration app that works with Outlook to allow users to create, edit, and delete NetSuite contact records as well as automatically attach emails to records by thread or email address, all without ever having to click out of their inbox. 

And now you can send Outlook emails from your NetSuite CRM, too. 

The Future of NetSuite Emailing Starts Now

Send from Outlook is available now to ExtendSync for Outlook customers as part of our April 2025 release. 

Not an ExtendSync user yet? If you’re tired of losing track of emails, dealing with deliverability issues, or missing out on Outlook’s powerful tools, it’s time to make the switch. Try it free for two weeks.